VIRGIN TRAINS OVERCROWDING

Wednesday 5^th May 2010

08:23 from Rugby to Euston

Train arrived at 08:45 (22mins late).

I ran from coach A (the last coach) down the train looking for vestibules not already crowded with people.  The first clear one was at coach H (second coach from the front) – a first-class coach.

Very good announcement from train manager: apologies for overcrowding; reason given (cancellations of other services); remedy (deregulation of 1st-class).

Very atypical but exactly as it should be.